Service Crew Technician and Driver

Westlake•Houston, TX

18d

About The Position

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. JOB SUMMARY While working in the field, this position records and resolves customer service complaints regarding windows and doors. The Field Service Technician attempts to meet and exceed the customer’s expectation in the repair of windows and doors.

Requirements

Familiarity with sourcing and vendor management and relevant software.
Understanding of market dynamics and sound business judgment.
Comfortable with figures and in collecting, analyzing, and interpreting data.
Must be able to work well in a team environment.
Must possess strong communication and organizational skills.
Ability to work well with people at all levels and motivate the warehouse associates.
Must have strong leadership skills and ability to professionally lead associates by example.
Ability to change or adapt work practices, priorities, or procedures.
Ability to think and take constructive action in work-related matters.
Must have the ability to multi-task.
Must be able to work independently and use good judgment.
Ability to maintain attention to detail.
Possess skills to communicate ideas and instructions clearly and concisely and be able to coordinate effectively with management and customers
Be highly motivated and able to work solo or in group/team settings.
Ability to test, repair, and service products as necessary.
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. Must be able to read and understand the U.S. measurement system to a 1/32 of an inch.
Have good hand dexterity.
Be capable of climbing ladders and/or staging and works in heights that may exceed 25 feet for extended periods of time.
Ability to work flexible shifts and to adapt to changing work schedules.
Familiarity with mobile tools and applications.
Must have great organization, communications and time management skills.
Must have a high school diploma or equivalent.
Possess a Class C Driver’s license, have a safe driving record and comply with every applicable state and federal law pertaining to driving.

Nice To Haves

Familiarity with tools and window installation is a plus

Responsibilities

Comply with Westlake’s Safety Policies.
Regular attendance, timeliness, and scheduling flexibility.
Provide safety leadership in promoting and creating a zero-injury safety culture.
Perform service at customer facilities in accordance with company policies and procedures.
Provide service and customer support during field visits or dispatches.
Tie workflow to schedule.
Manage all on-site installation, repair, maintenance, and test tasks.
Diagnose errors or technical problems and determine proper solutions.
Produce timely and detailed service reports.
Document processes.
Operate vehicle safely and use field automation systems.
Follow all company’s filed procedures and protocols.
Cooperate with the technical team and share information across the organization.
Comprehend customer requirements and make appropriate recommendations/briefings.
Build positive relationships with customers.
Other Duties and responsibilities assigned by the supervisor