Service Coordinator - Norfolk Crossing

Liberty Military Housing•Norfolk, VA

6d•Onsite

About The Position

Liberty Military Housing is seeking a Service Coordinator to assist with the resident move-in/move-out process in a multi-family residential community. This role involves significant customer interaction, scheduling maintenance work, and ensuring timely completion of service requests and work orders. The Service Coordinator must be efficient, communicate effectively, and uphold Liberty Military Housing's standards for quality service and customer satisfaction.

Requirements

1-2 years' experience in residential property management or customer service role preferred.
Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (e.g., Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, and co-workers.
Strong service and interpersonal skills.
Ability to work in a fast-paced environment, multi-task, prioritize, and complete assigned duties.
Must possess a positive and professional demeanor.
Must possess a valid driver's license.
Ability to operate a company or personal vehicle or electrical cart.
Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
Knowledge of OSHA laws and regulations.
Ability to travel to other regional locations for work, training, meetings, and other work-related activities.
May require use of a personal/company vehicle or electrical cart.
Must be able to meet the performance standards of this position and comply with company policies.

Responsibilities

Schedule and conduct home inspections related to the move-in/move-out process, including pre-move-in/pre-move-out, and final inspections.
Assist with the ordering and scheduling of vendor services.
Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion timelines.
Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Provide residents with any charges related to move-out/final inspection results.
Create purchase orders for all vendor maintenance services and products (e.g., paint, flooring).
Generate work orders for make-readies and other maintenance service requests.
Assist with the closing of work orders/tickets once work is completed.
Schedule and monitor water intrusion, including communicating with residents, follow-up, and issuing 3-day notices.
Conduct resident follow-ups after services are rendered/completed.
Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner.
Address and follow up on customer service concerns from Satisfacts surveys.
Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
Perform various administrative and computer tasks, including email communications and data input into various software and information systems (Payscan, Yardi, etc.).
Assist with the distribution of correspondence/notices (3-day notices, move-out charges, water intrusion, other important resident notices pertaining to maintenance services, etc.).
Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community maintenance meets LMH's quality standards.
Operate a company or personal vehicle to travel to various locations for work purposes.