Service Coordinator - West region

Aramark•Burlington, MA

1d•$32 - $33•Onsite

About The Position

The Customer Service Lead Coordinator is responsible for following and implementing company policies and procedures that guide and support a positive customer experience. This role will monitor staff performance and ensure customers' satisfaction. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Requirements

One (1) year of call and customer service experience.
Must be able to interact and possess communication skills with individuals at all levels of organization, as well as clients, vendors, and sub-contractors.
Attention to detail is required.
Must possess flexibility towards work assignments and be a great teammate.
Must be able to understand and carry out oral and written instructions and to communicate effectively in writing.
Possess motivation and initiative to perform assigned duties with a minimum of direct supervision.

Responsibilities

Establish relationships with staff, faculty, staff, and students
Receive service requests via phone calls, emails, and on-line submittals
Dispatch technician to respond to serve calls.
Create, enter data, and close work orders
Work with supervisors to maintain an accurate work order backlog
Provide information to personnel in times of crisis
Work closely with the SRC supervisor in developing programs to facilitate communication