Service Coordinator

Trane Italia•Maitland, FL

1d•Hybrid

About The Position

Trane in Maitland, FL is hiring for a Service Coordinator to join our team. In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources. Ultimately, this individual will coordinate the execution of service agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

Requirements

Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
Must be organized with the ability to multi-task and prioritize daily interruptions.
Strong attention to detail and enjoy working in fast paced environment.
Knowledge of Word, Excel, Outlook, and Windows.
Flexibility to work overtime/weekends, as required.

Nice To Haves

Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

Coordinates service resources, dispatches and assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.