Service Coordinator

Nextgen Security • Miramar, FL

5d • Onsite

About The Position

NextGen Security LLC is seeking a self-motivated individual to join their fast-growing and dynamic team as a Service Coordinator. This role is highly regarded within the company and is crucial for providing the level of service excellence that customers expect. The responsibilities will vary greatly but will primarily focus on the coordination of processing activities for the Service Department. The candidate will be required to field and direct inbound calls during business hours.

Requirements

• Bachelor or equivalent degree orexperience
• Serviceor Operationalexperience preferred
• Experience with Microsoft Word, Excel, and Outlook.
• Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company
• Mustpossessa positive attitude and be willing to interact with customer, co-workers, and other personnel at all times
• Commitment to integrity and to the CompanyStandards and Procedures
• Attention to detail and accuracy isa must

Responsibilities

• Scheduling Technicians and Sub-Contractors
• Scheduling Service Calls
• Scheduling Site Surveys & Preventative Maintenance Calls
• Providedetailed weekly service reportsas required by Clients
• Tracking service calls and technician productivity
• Requesting RMAs for service parts & repairs

Benefits

• Full benefits package
• Vacation
• Cellphone Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level