Service Coordinator

Ainsworth Inc • Mississauga, ON

50d • $40,000 - $90,000

About The Position

Ainsworth is looking for a Service coordinator to support our dynamic fast-paced
Toronto GTA team. The ideal candidate will be a motivated, high energy and
flexible executive assistant with a "can do" attitude to take initiative and
maintain organization. This position provides a high level of customer service
support to external customers as well as scheduling and dispatching internal
technical field staff.

Requirements

• 2 years relevant experience in a related environment. HVAC knowledge would be an asset.
• Proficient computer skills
• Proven ability to communicate effectively with a diverse group of internal and external individuals
• Proven systematic and organized approach to multi-tasking
• Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
• Working knowledge of the English language both written and oral.
• Demonstrated ability to meet deadlines and prioritize a heavy workload.
• Professional, friendly, exceptional interpersonal skills.
• Provides service to both internal and external customers

Nice To Haves

• HVAC knowledge would be an asset.

Responsibilities

• Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
• Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
• Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
• Follow up with customers and technicians when additional information is required, including documentation of service work performed.
• Log field service procurement card purchases daily to ensure all purchases are properly recorded in JDE.
• Work order pricing for costing department.
• Estimate, Prepare and deliver Small Quotations
• Act in a professional manner to reflect positively on Ainsworth.
• Timely processing of completed work orders.
• Adhere to all company policies and procedures.
• Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
• Adhere to the Company’s Quality System operating procedures.
• Perform other duties as assigned by Management.

Benefits

• Comprehensive health, dental and medical benefits, including wellness supports
• RSP matching
• Generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees