Service Coordinator

High Rise Fire Protection Corp•New York, NY

21h

About The Position

High Rise Fire and Security, founded in 1992, is a leading provider of fire alarm, life safety, and security systems solutions. They offer a wide range of products and services, including design, installation, service, and maintenance for various systems such as Fire Alarm, Auxiliary Radio Communication, Area of Refuge, Parking Garage Gas Detection, Card Access, Camera Surveillance, Video Intercom, and Intrusion Systems. High Rise is an Edwards Systems Technology (EST) Strategic Partner and a past recipient of the “Strategic Partner of the Year Award” for the Northeast Region. They are also the first North American member of the SCUTUM Group, a European life safety company that enhances their offerings with expertise in electronic security, cyber security, and defense security, including an Artificial Intelligence (AI) platform. The company emphasizes maintaining thorough and up-to-date industry knowledge, equipping employees with comprehensive knowledge and extensive experience to provide life safety and electronic security solutions across New York City, SE Florida, and surrounding areas. They are currently seeking a Service Coordinator to join their team.

Requirements

Associate’s Degree required, preferably in Applied Mathematics or relevant field
One year of experience working in a professional, service-oriented environment
Strong analytical, technical, and quantitative skills, i.e. troubleshooting, resolving, and configuring systems.
Above average proficiency in computer literacy and applications, i.e. MS Excel, Outlook, and Word.
Excellent interpersonal and client service skills.
Demonstrated ability to work as part of a team.
Outstanding oral and written communication skills, with the ability to produce quality results.
Excellent project management and organization skills.
Ability to work under pressure and be multi-talented to meet aggressive time schedules.
Ability and desire to learn new software applications.

Nice To Haves

Interest in fire alarm systems operations preferred.
Understanding of basic electronics theories and principles (Ohm’s Law, AC/DC, etc.) preferred.

Responsibilities

Scheduling and assignment of technicians for service calls and maintenance jobs, including confirmation of their locations and job status throughout the day.
Coordination of overflow in all areas of the Service Department.
Data management of database upon call completion, updates to client information, input and closing of service reports, and preparation of Central Station contracts.
Preparation of quotes for equipment and non-contract labor, and ordering of equipment to replenish inventory depleted from the Service Department.
Coordination with the Accounting Department in reviewing service-related issues to resolve client and job disputes.
Performing related tasks as required.