Service Coordinator

Alta Equipment Group • New York, NY

14h • Onsite

About The Position

We are looking for a full time Service Coordinator. This position will be responsible for interacting with service customers, technicians, parts and service vendors and all levels of business management. They will be responsible for scheduling and confirming service appointments.

Requirements

• Customer service experience is highly preferred.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel, and Outlook.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
• Intermediate Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Basic Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Basic Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

• Previous ERP experience is a plus.

Responsibilities

• Answering internal and customer service calls
• Weekly payroll timecard entry
• Opening and closing work orders, including accurately recording story lines into each order
• Responsible for costing work orders at a rate of no less than 225 segments per month
• Follow up with other inter-company departments on open issues
• Monitor work in process (WIP)
• Scheduling periodic maintenance for customer equipment
• Scheduling transportation for any piece of equipment that needs to be moved to a branch and/or customer
• Cross train with other admin staff to provide back-up in all positions
• Research billing and invoicing questions and provide solutions
• Incorporate Alta's Guiding Principles into daily activities
• Performs other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with match
• Competitive wages
• Company laptop
• Paid time off
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees