Service Coordinator

People Driven Technology • Grand Rapids, MI

5d

About The Position

People Driven Technology, Inc is a fast-growing, family-owned technology integrator delivering innovative IT outcomes across the Midwest. With decades of combined experience in business, technology, and engineering, we focus on creating simple, scalable outcomes for our customers. Guided by values of integrity, passion, and teamwork, we prioritize the success of our customers over revenue, building lasting relationships with both customers and strategic partners. The Service Coordinator will coordinate with professional services teams and key stakeholders to ensure effective coordination, clear communication, and a positive customer experience throughout the project lifecycle. They will be responsible for project and service ticket communications, supporting team coordination, and assisting professional services leadership with project staffing, reporting, and continuous service improvement. Additionally, the service coordinator will support the planning, execution, and delivery of smaller projects by managing timelines, resources, budgets, and documentation.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in a related field, or equivalent experience, preferred
• Experience in service coordination within the IT industry preferred, but not required
• Demonstrate a proactive, solutions-oriented mindset while effectively advocating for project needs and maintaining alignment with internal and external stakeholders
• Exhibit strong communication and interpersonal skills, with the ability to work effectively with clients, vendors, and cross-functional teams
• Possess strong organizational and time management skills, with the ability to manage multiple priorities simultaneously
• Experience with project management tools and software preferred
• Ability to thrive in a fast-paced, dynamic environment while balancing competing priorities

Responsibilities

• Coordinate staffing for new projects and service tickets by assigningappropriate resourcesand communicating assignments clearly
• Monitor service tickets to ensuretimelyresource allocation and effective communication across teams
• Coordinate and manage smaller project activities, including planning, scheduling, and resource allocation
• Generate and distribute monthly reports for internal stakeholders, including leadership and the sales team
• Provide administrative and coordination support to the project team, including scheduling meetings and managing project-related communications as needed

Benefits

• Comprehensive medical, dental, and vision plans for you and your dependents.
• 401(k) Retirement Plan with Employer Match, Health Savings Account, Life Insurance, and Long-Term Disability.
• Competitive compensation.
• Collaborative and welcoming office culture.
• Work-life balance and unlimited paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees