Service Coordinator

Genuine Parts Company•North Bay, ON

87d•Onsite

About The Position

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

Requirements

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.
Reliability, organization, and attention to detail required.
Excellent communication skills including written, verbal, and listening.
Ability to multi-task and time management skills required.
Strong computer skills.
Strong negotiation skills.
Basic product knowledge.

Nice To Haves

Due to experience & training, may handle more challenging inquires.

Responsibilities

Responds to customer inquiries regarding products, provides quotes, and handles order entry.
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
Collects data from Service Technician to quote customer.
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
Expedites backorders.
May pull inventory and prepare order for shipment to customer.
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
Responsible for scheduling Service Technician’s time.
Determines the most cost effective shipping method for customer orders.
May handle customer returns.
May support specific customer(s).
Tracks and schedules service orders.
Performs other duties as assigned.