Service Coordinator

Trautman & Shreve•Aurora, CO

1d•Hybrid

About The Position

The Service Coordinator is responsible for coordinating and supporting daily service operations to ensure timely, efficient, and high-quality service delivery to customers. This role serves as a key point of contact between customers, service technicians, and internal teams, managing work orders, scheduling service calls, and maintaining accurate service records. The Service Coordinator helps optimize technician utilization, supports customer satisfaction, and ensures compliance with company procedures and service standards.

Requirements

High school diploma or GED required
2+ years of experience in service coordination, dispatching, or a similar service support role
Strong scheduling and dispatching skills with the ability to manage multiple priorities in a fast‑paced environment
Proficiency with service management software, CRM systems, and Microsoft Office (Outlook, Excel, Word)

Nice To Haves

associate degree or technical training preferred

Responsibilities

Create work orders
Work with service managers to respond to requests including Vista updates
Notify customer of ETA and provide updates as necessary
Follow-up with service technician as necessary
Assist service managers where needed
Booking approved jobs
Ordering parts, tracking parts
Communication with customer regarding parts ETA, scheduling
Permits, inspections, factory start-ups
Job costing reports
"SWAP" paperwork, follow up to ensure we receive credit on warranties, returns, etc
Write up proposals, request quotes from vendors
Process billing for service (T&M), quoted jobs and projects
Follow up on past due invoices; process credit card payments