Service Coordinator (Senior Options)

Central Ohio Area Agency On Aging • Columbus, OH

3d • Hybrid

About The Position

The Service Coordinator role plays a vital role in helping individuals remain independent and engaged by connecting them to supportive services, conducting non-clinical assessments, and advocating for their needs. This position works collaboratively with program participants and community partners to promote stability, wellness, and quality of life.

Requirements

• High school diploma or equivalent.
• 1 year of experience in social services, case management support, or healthcare coordination.
• Valid driver’s license and reliable transportation with proof of insurance.

Nice To Haves

• Bachelor’s degree.
• Certified Senior Advisor (CSA) or Professional Service Coordinator (PSC) certification.
• Experience working with older adults or vulnerable populations.
• Strong communication, interpersonal, and organizational skills.
• Knowledge of community resources and social service systems.
• Ability to work independently while building collaborative relationships with individuals and stakeholders.
• Proficiency in Microsoft Office and case documentation systems.

Responsibilities

• Complete and document non-clinical wellness and social assessments with individuals.
• Connect individuals to community resources such as nutrition programs (e.g., SNAP), transportation, home-delivered meals, and other supportive services.
• Maintain an up-to-date local resource directory tailored to individual needs.
• Collaborate with service providers, health providers, community organizations and other partners as needed to support individual well- being.
• Advocate for clients’ rights and ensure they receive culturally competent, person-centered care.
• Provide education on emergency preparedness and assist with planning.
• Ensure timely follow-up on referrals and maintain accurate case records in compliance with program requirements.

Benefits

• Equal employment opportunities to all individuals, including those with disabilities.
• Reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.

What This Job Offers

• Career Level: Senior
• Education Level: High school or GED