Clinical Coordinator, Safe Options Support The Rockaways

Breaking Ground•Queens, NY

2d•Onsite

About The Position

The Safe Options Support (SOS) program addresses the needs of individuals experiencing homelessness on the streets and in public transit locations by offering direct linkages to services that address their immediate needs and providing support during the transition from street homelessness to stable housing. The project relies on consistent cross-system collaboration for data sharing, care plan coordinator, and accessing community-based resources. Reporting to the Assistant Director, Programs, Safe Options Support, the Clinical Coordinator, Safe Options Support (SOS) supervises Case Managers and Consumer Advocates for the SOS team serving The Rockaways. The Clinical Coordinator also manages a small caseload. The Clinical Coordinator ensures the utilization of Harm Reduction and Housing First strategies and other best-practice clinical interventions to ensure the highest quality care for clients. The Clinical Coordinator is responsible for ensuring client records are kept in compliance with regulatory and agency standards. The Clinical Coordinator works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives.

Requirements

NYS Licensed Masters Social Worker (LMSW) required
Minimum 3 years of experience with related populations
Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
Experience with crisis intervention, including, risk assessments and incident management
Ability to work successfully with a wide range of internal and external stakeholders
Demonstrated success in working in a fast-paced environment with multiple priorities
Ability to delegate and motivate staff to achieve deliverables
Ability to communicate (verbally and written) with diverse populations and stakeholders
Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is required
Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required

Nice To Haves

previous supervisory and administrative experience preferred
Bilingual preferred

Responsibilities

Supervise a team of Case Managers and Consumer Advocates
Provide regular, structured supervision meetings for direct reports
Promote effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
Develop and implement individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Interview and assess potential clients
Provide clinical direction and leadership to the program, help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
Promote a staff and resident culture that emphasizes housing placement as a measurement of success; ensure that clients are ready for housing placement
Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
Assess and evaluate client functioning
Supervise and conduct case conferences
Coordinate delivery of care with multiple service providers, particularly outreach teams and transitional and permanent housing providers
Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
Perform other duties as assigned