Service Coordinator

CONNECTABILITY OF MN INC • Duluth, MN

6h • Onsite

About The Position

The Service Coordinator ensures individuals receive authorized services smoothly, respectfully, and in compliance with Minnesota DHS waiver requirements. The role serves as a primary point of contact for case managers, clients, and vendors, coordinating referred services based on approved Service Agreements. It involves empathetic, professional communication, relationship-building, and problem-solving in complex or sensitive situations. The coordinator manages assigned cases or shared service queues, maintains accurate Salesforce records, monitors service status and thresholds, and collaborates with internal teams to support consistent, compliant service delivery.

This is an in-office, full-time, non-exempt position reporting to the Director of Coordinated Services. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Starting pay is $21 per hour.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
• Ability to interpret Service Agreements and follow DHS waiver rules.
• Comfort working with systems such as Salesforce, Excel, and SharePoint; training is provided.
• Strong attention to detail and documentation accuracy.
• Ability to work independently while collaborating with internal teams.
• Must pass a background check.
• High level of integrity, discretion, and professionalism.
• Ability to adapt to evolving organizational needs.

Nice To Haves

• Experience in service coordination, case management support, or human services.
• Familiarity with Minnesota Medicaid waivers or government-funded programs.

Responsibilities

• Coordinate services referred and authorized through approved Service Agreements.
• Interpret Service Agreements to start, stop, adjust, or hold services in compliance with DHS waiver rules.
• Monitor service status and thresholds and communicate changes to case managers, clients, and vendors as appropriate.
• Ensure services align with authorizations, timelines, compliance requirements, and documentation requirements.
• Collaborate with Billing to resolve denied claims when corrections are needed by case managers or service documentation.
• Support accurate billing by ensuring services align with authorizations.
• Serve as the primary point of contact for case managers, clients, and vendors.
• Communicate clearly and professionally by phone, email, and documentation; relay information accurately and make coordination decisions based on waiver rules and internal guidance.
• Escalate complex or sensitive situations as appropriate.
• Maintain accurate, up-to-date client records and consistently enter, update, and track service-related information.
• Run routine reports to support coordination and oversight.
• Coordinate services for assigned client caseloads based on approved Service Agreements.
• Work with vendors to obtain quotes and coordinate services aligned with client needs and authorized budgets.
• Communicate service schedules, changes, and holds to vendors, clients, and case managers.
• Maintain oversight of assigned cases and service timelines.
• Identify and initiate vendor onboarding as needed and maintain vendor relationships to support consistent service delivery.
• Perform other duties as assigned to support organizational needs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan with company match
• 15 paid holidays (13 set holidays and 2 floating holidays)
• Vacation accrued at 12 days per year
• 16 hours of paid volunteer time annually
• Minnesota Earned Sick and Safe Time (ESST), in accordance with state requirements
• Consistent weekday schedule
• Opportunities for professional growth and development
• Purpose-driven work supporting individuals and families in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED