Service Coordinator

Mobile Communications America Inc•Houston, TX

22d•Onsite

About The Position

MCA, a trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator to support its fast-growing Security division in the Houston, TX area. MCA values service, growth, teamwork, and safety, and welcomes veterans, with over 250 already employed. The company offers competitive compensation and benefits, prioritizing both work and enjoyment for its employees.

Requirements

1-3 years of industry experience or a related customer service experience
Previous administrative experience preferred.
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.
Excellent customer service and problem-solving skills.
High-quality organizational skills.
The ability to work well under deadlines and to multitask.
Excellent verbal and written communication skills.
Excellent critical thinking and problem-solving skills.

Responsibilities

Scheduling daily work with little downtime and updating WIP.
Assessing service needs of customers and connecting them with resources.
Ensuring each customer is given the necessary services and follow-up to fill ongoing service needs.
Maintaining good relationships with customers to keep customer base.
Completing tickets properly and on time.
Answering telephones and responding to email inquiries.
Fostering a safe work environment.