Service Coordinator

National Church Residences • Columbus, OH

16h • Hybrid

About The Position

The Service Coordinator I is responsible for coordinating programs and services to help participants maintain a good quality of life and age in place, utilizing a person-centric model of service delivery. This role operates under the general supervision of the Property Manager/Staffing Manager/Program Manager and adheres to organizational policies, procedures, and applicable regulations.

Requirements

• High School Diploma or GED required.
• Two or more years of experience in social service delivery with elderly, people with disabilities, and/or family populations.
• Demonstrated working knowledge of supportive services and other resources in the area served by the project.
• Demonstrated ability to advocate, organize, problem-solve, and provide results for participants.
• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web, demonstrated by a passing score on a computer literacy test.
• Ability to apply common sense understanding to carry out detailed instructions.
• Ability to perform math skills including adding, subtracting, multiplying, and dividing; to perform the four basic arithmetic operations with money; to perform operations with the assistance of a calculator or Excel spreadsheet.
• Ability to speak, read, write, and understand English.

Nice To Haves

• A bachelor’s degree in social work or a related field is preferred.

Responsibilities

• Coordinate programs and activities for eligible individuals on a group basis, serving as a liaison to community agencies, networking with service providers, and identifying/negotiating for low-cost services.
• Monitor the ongoing provision of services from community agencies and document participant usage.
• Develop and maintain a Resource Directory of state and/or local service providers.
• Organize educational events on topics such as healthcare, agency support, life skills, and referral sources.
• Identify partners to provide health services and screenings to participants at their homes.
• Assist participants in building informal support networks.
• Engage volunteers within the community and/or property.
• Coordinate services for participants on an individual basis through a person-centered assessment, intervention, and monitoring process.
• Conduct outreach to eligible individuals to educate them about the program and offer enrollment.
• Conduct telephonic and/or in-person participant assessments and screenings.
• Collaborate and communicate with care and service colleagues to achieve participant goals.
• Provide quality customer service to eligible individuals, addressing questions and concerns.
• Assist participants in acquiring and utilizing desired community services to address social determinants of health.
• Adhere to a follow-up and monitoring schedule, including telephonic and/or in-person visits.
• Perform miscellaneous and specially requested tasks, such as gathering reports or participating in interdisciplinary meetings.
• Build rapport with participants while maintaining professional boundaries.
• Manage time independently, completing tasks and documentation within identified time frames.
• Respond to all communications in a timely and professional manner.
• Accurately record labor time according to policy and procedures.
• Complete timely electronic and written documentation within required systems.
• Complete all required forms with participants who wish to utilize the Service Coordination program.
• Complete Care Plans and monitor them with participants, including follow-up on referrals and services.
• Submit documentation needed for funder and quality Performance Reports.

Benefits

• Consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED