Program Director
About The Position
The Service Coordinator oversees the day-to-day operation of services at the Summit on Hudson Apartment Building, which has 45 supportive housing units: 10 SMI family units, 20 SMI SRO units, and 15 units for young adult families. The role works collaboratively with on-site staff from other departments to support effective problem solving and align strategies. The Service Coordinator supervises service staff, promotes quality and compliant service delivery, oversees intake and casework systems, and coordinates with facilities, security, property management, clients, and community service providers. The position also maintains project data and documentation, identifies program needs, and provides crisis intervention and stabilization as needed.
Requirements
- Master of Social Work (MSW).
- At least 3 years of relevant experience.
- Supervisory experience.
- Excellent demonstrated writing ability, including strong spelling, grammar, and punctuation skills.
- Strong oral communication skills.
- Must have a car and a valid New York State driver’s license.
- Ability to work some evenings and occasional weekends as needed.
Nice To Haves
- LMSW, LCSW, or LMHC licensure is preferred.
- Fluency in Spanish is highly desirable.
- Experience in crisis intervention techniques and strength-based interventions.
- Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience.
- Advanced knowledge of MS Word, Excel, PowerPoint, and database management.
Responsibilities
- Coordinate with Facilities and Security staff to ensure apartments operate safely and comfortably and comply with state and county regulations and policies.
- Meet regularly with the director, service staff, security staff, property management staff, and clients to support service quality assurance and compliance.
- Screen referrals from referring agencies and review supporting documentation for potential clients.
- Manage intake and develop comprehensive assessments for new participants.
- Develop systems to ensure the quality and efficiency of casework services.
- Ensure staff identify client needs, make appropriate referrals, and follow up with resources that support participants’ service plan goals.
- Ensure assessments, service plans, and client interactions are documented appropriately.
- Review required case management documentation and data collection tools.
- Intervene, or ensure staff intervene effectively, in client crisis situations while remaining respectful of client concerns.
- Supervise service staff, observe participant-staff interactions, and incorporate observations and feedback into supervision sessions.
- Identify staff development needs and provide coaching and training.
- Provide ongoing staff education and counseling on clear, concise, professional interventions consistent with agency policies, procedures, and evidence-based practices.
- Build collaboration and networking with community service providers.
- Maintain and update required project data information systems.
- Maintain required documentation and reports and submit them on time.
- Provide crisis intervention and stabilization as needed, including possible after-hours follow-up to emergency situations.
- Identify program needs and make recommendations.
- Perform related tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
