Service Coordinator (Swing Shift)

Lyft AV Depot•Nashville, TN

4d•$20 - $25•Onsite

About The Position

At Flexdrive, a subsidiary of Lyft, we are revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. We are seeking a decisive Service Coordinator to manage the service workflow and technician efficiency for our 24/7 AV operations. This role is responsible for overseeing the complete repair lifecycle, from initial intake to final release back into the fleet, with the primary objective of maintaining optimal service throughput. The Service Coordinator will ensure technicians are supported with work assignments, vehicle information, and parts inventory to minimize downtime and uphold high availability standards. This position offers exposure to cutting-edge AV technology and supply chain management in a regulated environment, requiring a balance of operational efficiency, security standards, 24/7 support, and perfect inventory accuracy. Ideal candidates excel at detailed inventory management and thrive in mission-critical operations.

Requirements

Proficiency with ERP or similar inventory management systems
Ability to use fleet management tools for parts consumption tracking
Competency with mobile devices and inventory scanning equipment
Basic Microsoft Office/Google Workspace skills for reporting
Understanding of inventory management best practices
High school diploma or equivalent required
2+ years experience as a Service Writer, Service Advisor, or Dispatcher in an automotive dealership or fleet environment.
2+ years of experience with Shop Management Systems (SMS) or Fleet Management Systems. Experience creating estimates and managing WIP (Work in Progress).
Demonstrated experience managing high-value or sensitive inventory with strict security requirements.
Strong attention to detail with a proven track record of maintaining high fleet availability and meeting Repair Cycle Time SLAs.
Physical capabilities including ability to lift up to 50 lbs, stand/walk for extended periods, and operate material handling equipment.
Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
Strong communication skills for coordinating with technicians, vendors, and management across all shifts.
Valid driver's license with clean driving record for travel between locations.
Flexibility to work various shifts and provide on-call support during nights/weekends as needed.
Candidates must reside in states registered for Flexdrive Services LLC.

Nice To Haves

Associate degree in Supply Chain, Logistics, Business, or related field preferred.
Experience with automotive parts nomenclature, identification, and handling procedures preferred.

Responsibilities

Initiate work orders based on vehicle diagnostics, inspection findings, and automated alerts; close completed repairs after verifying all labor and parts are accurately documented in the fleet management system.
Actively manage work assignments to technicians based on their skill level, current workload, and the depot's priority targets to maximize shop throughput.
Allocate parts inventory to active work orders, coordinate parts availability with repair schedules, and ensure consumption is properly tracked to vehicle/work order for warranty and billing accuracy.
Maintain detailed service records including diagnostic findings, repair actions, and parts used, ensuring compliance with partner documentation standards and supporting vehicle history tracking.
Communicate repair priorities, parts availability status, and work order updates between depot operations and maintenance teams to optimize vehicle turnaround time.
Track vehicle downtime against Service Level Agreements (SLAs). Proactively identify stalled vehicles and escalate as needed, collaborating with individuals and leadership to quickly resolve issues such as parts delays or diagnostic challenges.
Review technician time punches against standard repair times (SRTs). Identify technicians who are struggling with specific repair types and flag for training.
Ensure completed Repair Orders contain the 'Three Cs': Complaint, Cause, and Correction. Verify that the technician's notes are sufficient for legal/regulatory audit before closing the ticket.
Maintain all required Repair Order documentation per partner standards, ensuring audit readiness and regulatory compliance.
Conform to all service order and inventory management SOPs and hardware line item transaction procedures as released by partners.
Schedules may include weekends and holidays based on depot operational requirements.
Provide on-call support via mobile phone for late night and weekend crews, answering service and inventory questions and troubleshooting system issues remotely.
Coordinate with parts suppliers, logistics providers, and third-party repair facilities to ensure seamless parts availability and movement.
Lead the daily "pass-down" meetings between shifts, providing a clear status report on WIP (Work in Progress), "down" vehicles, and critical safety campaigns to the incoming Service Coordinator.
Handle and store hazardous materials (batteries, fluids, chemicals) according to NFPA standards and EHS requirements.
Properly characterize and segregate waste streams with appropriate signage, coordinating disposal per environmental regulations.
Use required personal protective equipment when handling parts and materials, following all safety protocols for material handling and storage.
Support emergency response procedures for spills, thermal events, or other material-related incidents.

Benefits

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
Discretionary paid time off for salaried team members
15 days paid time off for hourly team members
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership