Service Coordinator (Swing Shift)

Lyft • Nashville, TN

4d • Onsite

About The Position

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission. At Flexdrive, we're at the forefront of revolutionizing transportation by building the operational backbone for autonomous vehicle (AV) fleets. As a leader in fleet management, we're leveraging our expertise to enter the AV space, forming strategic partnerships with cutting-edge technology providers. We're looking for dedicated team members to help us pioneer this new chapter, starting with our first AV depot in Nashville, Tennessee. Reporting to the Operations Manager, AV Deployment, Flexdrive is seeking a decisive Service Coordinator to manage the service workflow and technician efficiency for our 24/7 AV operations. This critical role is fundamentally responsible for overseeing the complete repair lifecycle, from the initial intake of a vehicle requiring service through to its final release back into the active fleet. The primary objective is to maintain an optimal service throughput, ensuring that technicians are fully supported with the necessary work assignments, comprehensive vehicle information, and the correct parts inventory to minimize vehicle downtime and uphold the high availability standards required for an autonomous fleet. The Service Coordinator acts as the central hub for all vehicle maintenance and repair logistics, directly impacting the operational efficiency and reliability of Flexdrive’s AV deployment. This position offers unique exposure to cutting-edge AV technology and supply chain management in a highly regulated environment. The role requires someone who can balance operational efficiency with uncompromising security standards, provide 24/7 support coverage, and maintain perfect inventory accuracy. If you excel at detailed inventory management and thrive in mission-critical operations, we encourage you to apply.

Requirements

• Proficiency with ERP or similar inventory management systems
• Ability to use fleet management tools for parts consumption tracking
• Competency with mobile devices and inventory scanning equipment
• Basic Microsoft Office/Google Workspace skills for reporting
• Understanding of inventory management best practices
• High school diploma or equivalent required
• 2+ years experience as a Service Writer, Service Advisor, or Dispatcher in an automotive dealership or fleet environment.
• 2+ years of experience with Shop Management Systems (SMS) or Fleet Management Systems.
• Experience creating estimates and managing WIP (Work in Progress).
• Demonstrated experience managing high-value or sensitive inventory with strict security requirements.
• Strong attention to detail with a proven track record of maintaining high fleet availability and meeting Repair Cycle Time SLAs.
• Physical capabilities including ability to lift up to 50 lbs, stand/walk for extended periods, and operate material handling equipment.
• Excellent organizational skills with ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills for coordinating with technicians, vendors, and management across all shifts.
• Valid driver's license with clean driving record for travel between locations.
• Flexibility to work various shifts and provide on-call support during nights/weekends as needed.

Nice To Haves

• Associate degree in Supply Chain, Logistics, Business, or related field preferred.
• Experience with automotive parts nomenclature, identification, and handling procedures preferred.

Responsibilities

• Initiate work orders based on vehicle diagnostics, inspection findings, and automated alerts; close completed repairs after verifying all labor and parts are accurately documented in the fleet management system.
• Actively manage work assignments to technicians based on their skill level, current workload, and the depot's priority targets to maximize shop throughput.
• Allocate parts inventory to active work orders, coordinate parts availability with repair schedules, and ensure consumption is properly tracked to vehicle/work order for warranty and billing accuracy.
• Maintain detailed service records including diagnostic findings, repair actions, and parts used, ensuring compliance with partner documentation standards and supporting vehicle history tracking.
• Communicate repair priorities, parts availability status, and work order updates between depot operations and maintenance teams to optimize vehicle turnaround time.
• Track vehicle downtime against Service Level Agreements (SLAs). Proactively identify stalled vehicles and escalate as needed, collaborating with individuals and leadership to quickly resolve issues such as parts delays or diagnostic challenges.
• Review technician time punches against standard repair times (SRTs). Identify technicians who are struggling with specific repair types and flag for training.
• Ensure completed Repair Orders contain the 'Three Cs': Complaint, Cause, and Correction. Verify that the technician's notes are sufficient for legal/regulatory audit before closing the ticket.
• Maintain all required Repair Order documentation per partner standards, ensuring audit readiness and regulatory compliance.
• Conform to all service order and inventory management SOPs and hardware line item transaction procedures as released by partners.
• Schedules may include weekends and holidays based on depot operational requirements.
• Provide on-call support via mobile phone for late night and weekend crews, answering service and inventory questions and troubleshooting system issues remotely.
• Coordinate with parts suppliers, logistics providers, and third-party repair facilities to ensure seamless parts availability and movement.
• Lead the daily "pass-down" meetings between shifts, providing a clear status report on WIP (Work in Progress), "down" vehicles, and critical safety campaigns to the incoming Service Coordinator.
• Handle and store hazardous materials (batteries, fluids, chemicals) according to NFPA standards and EHS requirements.
• Properly characterize and segregate waste streams with appropriate signage, coordinating disposal per environmental regulations.
• Use required personal protective equipment when handling parts and materials, following all safety protocols for material handling and storage.
• Support emergency response procedures for spills, thermal events, or other material-related incidents.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED