Service Coordinator

Daikin Applied Americas•Auburn Hills, MI

44d

About The Position

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025! Company Overview ThermalNetics, LLC is a growth company that was founded in 1972. We employ roughly 90 people and have annual sales of approximately $110M. Our corporate focus is “creating more comfortable and healthy indoor environments by providing innovative HVAC solutions”. In striving to provide the most economical owning experience for the end-user, we provide equipment, parts, and services to ensure the air we breathe in our schools, hospitals, commercial buildings, etc. is something that will allow us all to live happier, healthier, and safer lives. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers a small company environment with big company objectives. You’ll be challenged to innovate, encouraged to apply your knowledge, and be well-rewarded for results. Location: Auburn Hills, MI Position Overview The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office. If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Thermonetics! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. And we are honored to say we were named to Forbes' America's Best-In-State Employers list for 2025, ranking #1 in Minnesota for Manufacturing and Engineering. We invest in our people, and our people invest in our customers and communities. This mutual commitment is the reason for our dynamic growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds. You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges. That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

High School Diploma or GED
3-5 years of related experience in MEP service field
Working knowledge of Microsoft Office Suite
Strong written and verbal communication skills
Strong organization, problem-solving, and customer service skills

Nice To Haves

Bachelor's degree preferred
Experience with Astea or any other service tracking software preferred

Responsibilities

Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
Handle customer inquiries and route questions of technical nature to the appropriate resource.
Track time and attendance for Technicians.
Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
Invoice and bill customers.
Perform local office AP/AR functions.
Follow up with customer to ensure that payment has been received.
Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
Coordinate warranty administration process.
Order parts and tracks shipments.
Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
Maintain OSHA logs.
Answer telephones and greets customers and maintains professional and courteous customer contact.
Organize and coordinates inventory process.
Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
Provide initial notification of Workers Compensation claims to insurance carrier
Maintains filing office equipment (copier, telephone, fax, etc.) for office.