Service Coordinator

Air Treatment Corporation • Brea, CA

5d • Onsite

About The Position

The Service Coordinator provides administrative, logistical, and communication support for the Data Center Service team. This entry-level role assists with day-to-day coordination, technician support, onboarding preparation, shared mailbox triage, documentation, receipt processing, and operational tracking. This position requires strong attention to detail, professional communication, basic Microsoft Office skills, and a willingness to learn new systems, tools, and processes. The Service Coordinator helps ensure that technician activities, documentation, and internal workflows are completed accurately and on time.

Requirements

• High school diploma or equivalent required
• Entry-level administrative, customer service, or office support experience
• Proficiency with Microsoft Office, including Outlook, Teams, Word, and Excel
• Strong organizational skills with attention to detail and accuracy
• Professional written and verbal communication skills
• Ability to manage multiple tasks, deadlines, and follow through reliably
• Willingness to learn new systems, tools, and processes
• Team-oriented mindset with the ability to work in a fast-paced environment and escalate issues appropriately

Nice To Haves

• Associate degree preferred
• Up to three years of experience in project coordination.
• Experience in HVAC, construction, service, dispatch, logistics, or field service support.
• Experience using work order, service management, or expense documentation systems.
• Basic Excel experience, including sorting, filtering, entering data, and working with shared tracking sheets.
• Experience supporting field technicians, service teams, or operations teams.

Responsibilities

• Assist with day-to-day coordination for Data Center Service activities.
• Support scheduling and preparation for technician onboarding, including booking rooms, scheduling meetings, arranging lunches, and preparing required materials.
• Help coordinate internal meetings, training sessions, and team activities.
• Maintain organized records, trackers, and documentation as directed.
• Support the Operations team with administrative tasks related to technician deployment and service activities.
• Monitor and triage the shared Mission Critical mailbox.
• Identify incoming emails that require action, follow-up, or escalation.
• Route messages to the appropriate internal team members.
• Help maintain clear and organized communication records.
• Use professional written communication when responding to or forwarding emails.
• Escalate urgent, unclear, or customer-impacting items to the appropriate supervisor or team member.
• Update technician scorecard or tracking sheets as assigned.
• Track whether technicians have completed required check-ins and check-outs.
• Track whether required Job Safety Analyses, daily reports, receipts, or other documents have been submitted.
• Identify missing or incomplete items and notify the appropriate team member.
• Support consistency and accuracy in operational tracking.
• Review receipts submitted by technicians for completeness and legibility.
• Attach receipts and related documentation to the appropriate FieldPoint records.
• Help ensure expenses and supporting documents are entered in a timely and organized manner.
• Notify the appropriate person when receipts are missing, unclear, duplicated, or incomplete.
• Support invoice, expense, and work order documentation processes as directed.
• Assist with coordinating tool purchases and related documentation.
• Help track requested tools, issued tools, and purchase status.
• Support preparation of onboarding items for new technicians, including supplies, rooms, schedules, and communication.
• Coordinate with internal team members to help ensure new hires are prepared for orientation, training, and field deployment.
• Use Microsoft Outlook, Microsoft Teams, Word, and Excel to support daily work.
• Learn and use company systems such as FieldPoint, Airtable, shared trackers, and other operational tools.
• Follow established procedures and ask questions when instructions are unclear.
• Assist with improving organization, consistency, and accuracy in administrative processes.
• Maintain confidentiality and professionalism when handling employee, customer, and project information.

Benefits

• Commitment to growth, innovation, and excellence
• Opportunities for advancement from within
• Fairness, professionalism, and opportunity in the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED