Service Coordinator

Meteor Education

6d • $21 - $26 • Remote

About The Position

The Service Coordinator is responsible for managing the collection, processing, tracking, and resolution of all service issues related to project execution across the company. This includes coordinating with Project Managers, Ops Leads, Studio Teams, and vendors to improve response time and overall service quality. The Service Coordinator also plays a key role in vendor communication, issue analysis, and service reporting to help reduce resolution timelines and enhance customer satisfaction.

Requirements

• Associate degree or equivalent professional experience required
• Strong understanding of project management principles including: Scope, scheduling, logistics, risk management, order management, and project administration
• 2–5 years of experience in service coordination, vendor management, or related operations roles
• Experience with Salesforce and NetSuite preferred
• Excellent interpersonal and communication skills, both written and verbal
• Highly organized, detail-oriented, and capable of handling multiple priorities in a fast-paced environment
• Strong analytical and critical thinking skills
• Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for employment sponsorship now or in the future.

Nice To Haves

• Bachelor’s degree preferred
• Experience with Salesforce and NetSuite

Responsibilities

• Issuing purchase orders
• Training in service process
• Sending weekly progress reports to Studios that detail open service requests, including the percentage of service over 30 days
• Developing, implementing, and managing standard procedures for receiving, tracking, and evaluating service requests from internal and external stakeholders
• Ensuring that service requests from Project Managers, Sales, and customers are processed accurately and within company service standards
• Notifying manufacturers of product defects/damages and securing timely delivery of replacement parts or units
• Overseeing service system workflows and ensuring consistent execution by team members
• Training team members on service protocols and proper documentation methods
• Monitoring the national status of all open service issues and communicating regular updates to Studio Teams and Direct Managers
• Maintaining an updated companywide service log to provide visibility across all open projects
• Continuously improving the service resolution system to increase efficiency and reduce average resolution times
• Working with internal teams to ensure freight claims are submitted within required carrier deadlines (when applicable to service)
• Compiling service-related data from vendors, Project Managers, and internal teams
• Identifying trends and patterns in recurring issues and escalating findings to reduce future occurrences
• Creating and distributing a weekly service report summarizing: Open service issues, Percentage of service issues open over 30 days, Studio-specific accomplishments and progress
• Training internal stakeholders on utilizing service resources and reporting tools
• Serving as the primary contact for vendors on service-related matters
• Gathering vendor-specific service information, such as warranty terms, policies, and expected lead times
• Communicating trends and service feedback to vendors
• Negotiating replacement products or parts in applicable situations and escalating issues where necessary

Benefits

• Bonus eligibility
• Medical
• Dental
• Vision
• Basic Life AD&D (100% employer paid)
• Short Term Disability (100% employer paid)
• 401(k) + matching
• Supplemental Insurance
• Flexible Spending Account
• Paid Time Off
• Paid Parental Leave (8 weeks)
• 2 Volunteer Days
• 9 Company Paid Holidays
• Primary Caregiver Leave (40 hours)
• Employee advocates serving to sustain employee wellness in the workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree