Service Coordinator

Ahern•Menomonie, WI

11h•Hybrid

About The Position

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Menomonie, WI. How you will contribute? As a Service Coordinator, you will take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services. You will exhibit strong attention to detail while coordinating part ordering, issuing purchase orders, and assisting customers with invoicing/billing questions. This role will also involve processing maintenance contracts and renewals. You will be responsible for maintaining the customer database information and generating monthly reports. This is an exciting opportunity to be very instrumental in providing exceptional customer service to Ahern's service customers in the Menomonie, WI area.

Requirements

Completed Associate's degree or two to five years of administrative support type experience, preferably within the construction industry.
Excellent customer service skills.
Strong attention to detail.
Ability to thrive in a fast-paced, deadline-driven work environment.
Proficient in Microsoft Office 2016.
Technically inclined to learn industry-specific software.

Responsibilities

Take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services.
Coordinate part ordering.
Issue purchase orders.
Assist customers with invoicing/billing questions.
Process maintenance contracts and renewals.
Maintain the customer database information.
Generate monthly reports.