Service Coordinator

J. F. Ahern Co.•Des Moines, IA

2d•Hybrid

About The Position

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Service Coordinator located in Des Moines, IA.

Requirements

One to three years of administrative and/or customer service work experience.
Proficiency in Microsoft Office.
Technically inclined to learn industry-specific software.
Ability to thrive in a fast-paced, deadline-driven work environment.
Commitment to providing exceptional customer service.
Strong written and verbal communication skills.
Ability to execute tasks with a great amount of detail.
Ability to multitask.

Nice To Haves

An Associate's degree in an applicable program is preferred.

Responsibilities

Take incoming service calls and schedule technicians for customer visits to address emergency requests and preventative maintenance services.
Coordinate part ordering and issue purchase orders.
Assist customers with invoicing/billing questions.
Assist with the assembly of proposal and bidding documents.
Process maintenance contracts and renewals.
Maintain customer database information.
Generate monthly reports.
Perform other administrative tasks as assigned.