Service Coordinator - Waiver ID/DD

Dominion Care•Richmond, VA

3d•$20 - $22•Onsite

About The Position

Dominion Care is seeking an ID/DD Waiver Service Coordinator to oversee service delivery, care coordination, and staff supervision in the Waiver department. The role supports the quality of charts and documentation, trains direct reports with a focus on continuous improvement and professional development, and represents Dominion Care’s TRACK core competencies. It ensures daily progress notes are completed and submitted accurately and on time for Medicaid billing. The coordinator helps develop and implement service plans, tracks individuals’ progress, conducts required home visits and monthly contacts, and serves as a primary contact for providers. The position also supports admissions and discharge planning, participates in provider and community meetings, audits records, and supervises staff assigned to individuals. The role requires maintaining documentation and service quality in accordance with company and regulatory standards.

Requirements

Associate degree listed as the education level for the position.
A bachelor's degree from an accredited college or university in a Human Services-related field and one year of documented direct-service experience with individuals diagnosed with intellectual or other developmental disabilities; alternatively, the posting defines equivalent experience as three years of paid experience providing direction, development and implementation, direct supervision, and monitoring of services.
Documented experience developing, conducting, and approving assessments and individual service plans or treatment plans.
Successful experience as a leader.
Valid driver's license.
Ability to oversee service delivery, care coordination, staff supervision, and documentation quality.

Nice To Haves

Desire to make a difference.

Responsibilities

Assist with developing and implementing service plans, objectives, and instructions for effective services.
Complete quarterly summaries of individuals’ progress and concerns related to each goal.
Complete quarterly home visits for all required individuals served.
Complete monthly contacts with all required individuals served.
Serve as the first point of contact for providers regarding service planning and reporting progress or concerns.
Assist with admissions and discharge planning.
Participate in provider meetings, community meetings, and other activities needed to operate an effective program.
Complete monthly chart audits and remediation to ensure assigned charts are fully compliant.
Manage staff assigned to individuals, including professional development, scheduling, quality assurance, at least quarterly supervision, and corrective remediation.
Provide quality service to individuals served, their families, case managers, and collaborating agencies.
Ensure assigned direct support professionals complete documentation accurately and on time.
Conduct daily-note audits as needed to check compliance with company policies and regulatory documentation standards.
Read and approve notes within 24 hours of submission and ensure documentation meets or exceeds Dominion Care, QSR, HSAG, Medicaid, and CARF requirements.
Train direct reports and support their ongoing improvement and professional development.