Waiver Support Technician

Region VII Area Agency on Aging/PACE • Bay City, MI

4d

About The Position

Region VII Area Agency on Aging is seeking a highly motivated Waiver Support Technician to join its nonprofit organization in Bay City, Michigan. The organization advocates for and supports quality care and services that promote the health, well-being, and independence of older adults, people with disabilities, and their families.

Working in a team environment, the Waiver Support Technician assists Social Workers and Registered Nursing staff with administrative tasks and functions. Duties include document processing, data entry, attaching files in computer programs, faxing, filing, and providing administrative support for the Waiver and Care Management programs, along with other assigned tasks. The position works in a regular office environment and may also involve attending to participants in a home setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• High school diploma or equivalent.
• At least two years of customer service experience in private industry or public grant-funded programs, such as programs under the Older Americans Act.
• Experience in word processing.
• Accuracy, conscientiousness, flexibility, and attention to detail.
• Familiarity with computer programs such as Word, Excel, Outlook, PowerPoint, and Adobe.
• Administrative, telephone (switchboard), and interpersonal skills, including proper grammar.
• Ability to accept direction, stay organized, and meet deadlines.
• Excellent customer service skills.
• Willingness to work both in a team environment and independently.

Nice To Haves

• Familiarity with record-keeping and filing systems.
• Knowledge of community organizations serving older adults and/or people with disabilities.

Responsibilities

• Assist Social Workers and Registered Nursing staff with administrative tasks and functions.
• Process documents and enter data.
• Attach files in computer programs.
• Fax and file documents.
• Provide administrative support for the Waiver and Care Management programs.
• Perform other tasks as assigned.

Benefits

• Medical, dental, and vision insurance with premiums 100% paid by the employer.
• Health savings accounts with company contributions.
• Competitive 401(k) retirement plan with generous company match.
• Employer-paid short-term and long-term disability coverage.
• Paid time off.
• Paid company holidays.
• Employer-paid life insurance.
• Exceptional work environment where all team members are valued.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED