Service Coordinator, Full Time

Meijer•Grand Rapids, MI

15d

About The Position

The Service Coordinator ensures a high-quality customer shopping experience by leading and supporting front-end operations. The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance. The position also supports shift handoffs, helps monitor shrink and financial business outcomes, participates in community programs and team member resource groups, and trains and mentors team members. The Service Coordinator assigns and follows up on department tasks in partnership with the team leader.

Requirements

Successfully complete the Service Coordinator training curriculum, including the Cashier, Service Desk, and Courtesy Team curriculums.
Ability to operate a cash register system and all financial services equipment.
Good communication skills; friendly, customer-oriented, organized, and detail-oriented approach; and a sense of urgency.
Organizational and multitasking abilities.
Ability to lift, carry, push, pull, bend, twist, squat, stoop, kneel, and/or climb; the amount and frequency may vary by shift, day, season, and staffing.

Responsibilities

Communicate effectively with peer leadership to support smooth handoffs between shifts.
Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
Coordinate and drive actions to monitor and control shrink and financial business outcomes within areas of responsibility, escalating concerns to leadership as they arise.
Champion participation in community programs and lead by example through team member resource group engagement.
Serve as a certified trainer for team members in their span of care.
Provide hands-on, on-the-job training and mentoring to team members.
Serve as a subject matter expert for market programs, company pilots, and development and training programs.
Assign department tasks to team members in partnership with the team leader and follow up to ensure completion.
Coordinate checkout flow and support front-end cleanliness, standards, productivity, and customer service expectations.
Coach team members, utilize labor, and resolve customer issues to support front-end performance.