Full Time Coordinator

TJX•Fenton, MO

5d•Onsite

About The Position

The Full Time Coordinator is responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of the store. The role ensures prompt, courteous service and promotes loyalty programs. The Coordinator leads by example through customer engagement, maintains a clean and organized store, and models outstanding service. The Coordinator trains and mentors Associates on front-end principles, coaches them on personalizing customer interactions, assigns registers, responds to point-of-sale coverage needs, coordinates breaks, and addresses customer concerns. The role helps ensure Associates follow the store plan, communicates priorities and progress to management and Associates, partners with Management on training needs, and supports compliance with labor laws and company policies. The Coordinator also promotes credit and loyalty programs, contributes to shrink reduction efforts, and promotes a safe environment. Other duties may be assigned.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills, with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and model outstanding customer service.
Oversee front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs.
Engage with customers and maintain a clean, organized store.
Promote honesty, integrity, and confidentiality.
Train and mentor Associates on front-end principles and coach them on personalizing customer interactions and promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates execute tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and receive recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.