Service Coordinator

Pro-Serv Food Equipment • Charlotte, NC

4d • Onsite

About The Position

Pro-Serv Food Equipment is seeking a highly organized and proactive Service Coordinator to join their operations team. This role serves as the central hub for managing service orders from receipt to completion, ensuring seamless service experiences for clients and technicians. The ideal candidate will thrive in a fast-paced, team-oriented environment.

Requirements

• Minimum 5 years of customer service and administrative office experience
• High school diploma or equivalent required
• Strong proficiency in Microsoft Office and Windows-based systems
• Excellent organizational and communication skills
• Ability to multitask and manage priorities in a dynamic environment

Nice To Haves

• Experience in the service industry or dispatching is a plus

Responsibilities

• Answer incoming service calls and input service requests
• Schedule and dispatch technicians based on availability and job urgency
• Order parts and coordinate delivery timelines
• Prepare and send estimates to customers
• Provide timely and professional customer service throughout the service process
• Ensure all service work orders are processed and closed accurately

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED