Service Coordinator

U.S. Engineering • Westminster, CO

6d • $26 - $36 • Onsite

About The Position

The Service Coordinator provides efficient coordination of service calls and technician schedules while delivering a strong customer experience to internal and external stakeholders. Serving as a communication hub for customers, technicians, and management, the role ensures service requests are scheduled, dispatched, and completed accurately, promptly, and professionally.

The position coordinates dispatch, work assignments, preventive maintenance, service calls, work orders, and related documentation. It supports regional operations, communicates with Operations Management and technicians about assignments and service statuses, and collaborates with peer coordinators on cross-region work. Operational support includes issuing purchase orders, verifying labor hours, tracking expenses, supporting payroll and billing, coordinating manpower, and managing the technician after-hours on-call schedule. The coordinator also audits completed jobs and site visits, resolves discrepancies, ensures required job documentation is present, and monitors work from creation through completion.

The role is primarily office-based, with no travel required. Compensation is listed at $25.50 to $36 per hour. The posting states eligibility for a year-end performance-based bonus, paid time off, health, dental, and vision plans, matching retirement contributions, and matching 529 contributions. Candidates must be legally authorized to work full-time in the United States without future employment visa sponsorship. Employment offers are contingent on completing a pre-employment drug screen.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a customer service or administrative role, such as dispatch, operations, or accounting support.
• Ability to work autonomously in a fast-paced, multitasking environment and adapt to shifting priorities, emergencies, or unforeseen circumstances.
• Strong customer service orientation and excellent interpersonal, verbal, and written communication skills.
• Ability to analyze situations, evaluate options, and make sound judgments and quick decisions while maintaining service quality and customer satisfaction.
• Attention to detail for scheduling, data entry, service documentation, and work order management.
• Strong teamwork and interpersonal skills to collaborate across departments and build positive working relationships.
• Proficiency in Microsoft Office Suite, including Word and Excel, and skill in using computer systems, databases, and communication tools required for dispatch operations.
• Ability to prioritize tasks, manage time effectively, and meet deadlines while coordinating multiple service calls and technician schedules.
• Ability to handle urgent service calls and high-pressure situations professionally and diplomatically, with a customer-first mindset.
• Commitment to professional growth and developing skills to support evolving operational and technological needs.
• Legal authorization to work in the United States on a full-time basis without requiring future employment visa sponsorship.
• Successful completion of a pre-employment drug screen is required for an employment offer.

Nice To Haves

• Additional coursework in accounting.
• Previous experience as a Service Coordinator or Dispatcher.
• Knowledge of commercial HVAC systems, equipment, and terminology.

Responsibilities

• Coordinate dispatch, work assignments, and work order processes to support timely service delivery and accurate documentation.
• Serve as the primary point of contact for operational and technician support within the assigned region.
• Schedule preventive maintenance and service calls using the Dispatch Board.
• Set up clients and jobs accurately in operational software; open and close work orders as required.
• Communicate daily with Operations Management and technicians to monitor assignments and service statuses.
• Collaborate with peer Service Coordinators on work that crosses regional boundaries.
• Answer incoming calls, address customer requests, and provide professional customer support.
• Issue purchase orders for equipment, parts, tools, and inventory as requested by technicians or supervisors.
• Verify labor hours, track expenses, and process purchase orders in SAMPro to support payroll and billing.
• Partner with Customer Support Services Management to align dispatch and billing processes.
• Coordinate manpower needs with Field Operations Management.
• Manage and communicate the technicians’ after-hours on-call schedule and follow up on overnight service calls.
• Audit completed jobs and site visits daily for accuracy and compliance with company standards.
• Correct discrepancies or inconsistencies in job details to ensure accurate reporting.
• Ensure completed jobs include required documentation, including labor, materials, notes, and photos.
• Monitor job progression from creation and scheduling through completion.

Benefits

• Year-end bonus based on company and/or individual performance.
• Paid time off.
• Health plans.
• Dental plans.
• Vision plans.
• Matching retirement contributions.
• Matching 529 contributions.
• Commission opportunities based on the Account Manager’s individual sales performance and attainment of sales targets (as stated in the compensation description).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED