Service Coordinator

Meijer•West Chester, OH

About The Position

The Service Coordinator leads and supports front-end operations to ensure a high-quality customer shopping experience. The role coordinates checkout flow, maintains front-end cleanliness and standards, and assigns work to cashiers, service desk, and courtesy team members to meet productivity and service expectations. Through active coaching, labor utilization, and customer issue resolution, the Service Coordinator supports customer satisfaction, operational efficiency, and accountability for front-end performance. The position requires availability to work any shift during the department’s operating hours, including mornings, afternoons, evenings, weekends, and holidays, as business needs require. The role may involve physical activities such as lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling, and climbing; the amount and frequency may vary by shift and business conditions.

Requirements

Successfully complete the Service Coordinator training curriculum, including the Cashier, Service Desk, and Courtesy Team curriculums.
Ability to operate a cash register system and all financial services equipment.
Good communication skills.
Friendly, customer-oriented approach.
Organized and detail-oriented.
Sense of urgency.
Organizational and multitasking abilities.
Availability to work any shift within the department's operating hours, including mornings, afternoons, evenings, weekends, and holidays as business needs require.
Ability to perform physical activities that may include lifting, carrying, pushing, pulling, bending, twisting, squatting, stooping, kneeling, and climbing; the amount and frequency may vary.

Responsibilities

Communicate effectively with peer leadership to support smooth shift handoffs.
Perform a department survival walk and shift-to-shift handoff when the team leader or area leader is not present.
Coordinate and drive activities to monitor and control shrink and financial business outcomes within areas of responsibility.
Proactively escalate concerns to leadership as they arise.
Champion participation in community programs.
Lead by example through personal behaviors and team member resource group (TMRG) engagement.
Serve as a certified trainer for team members in the role’s span of care.
Provide hands-on, on-the-job training and mentoring to team members.
Serve as a subject matter expert for market programs, company pilots, and development and training programs.
Assign tasks to department team members in partnership with the team leader and follow up to ensure completion.
Coordinate checkout flow and maintain front-end cleanliness and standards.
Support cashiers, service desk, and courtesy team members to meet productivity and service expectations through coaching, labor utilization, and customer issue resolution.