Service Coordinator

Bravas•Fort Worth, TX

3d•Hybrid

About The Position

The Bravas Service Coordinator is responsible for allocating the company’s deployable service resources. The SC will schedule the arrival dates for technicians and subcontractors to arrive at job sites, while ensuring adequate communication with the client. The position will also maintain records of completed work or deliveries to assist with Service Invoicing and warranty information. The scheduler may also be required to communicate expected shipping to affected clients.

Requirements

Ability to multitask and put the pieces of a puzzle together.
Computer skills needed with the ability to become competent in-house job management software.

Nice To Haves

Time management and logistics experience would be beneficial.
Ability to manage time wisely while unsupervised is an advantage.

Responsibilities

Provide Sales positions with available dates for requested resources
Update work orders and job software so that all parties are up to speed on dispatch details
Seek verification from warehouse and purchasing managers regarding expected arrival of products
Manage all communications of upcoming appointments to customers including delays and late arrivals.
Obtain gate codes and site access requirements and communicate to deployed teams
Prioritize resources in alignment company values ensuring customer’s needs are met
Inform all parties of delays, cancellations and any scheduling restrictions
Participate in departmental meetings as required
Modify schedule as needed.
Read daily notes, disseminate reported information appropriately, and coordinate required action items
Schedule effectively regarding priority of service needs, drive time and expected technician efficiency
Be able to deal with high profile clients and their personnel
Fiscal responsibility for all assets assigned and property within SM’s care
Customer service, including the ability to work with high profile and high demand customers
Guardianship and preservation of client confidentiality and network/home security
Adherence to state and federal laws, including adherence to traffic laws.