Service Coordinator

Ingersoll Rand•Aurora, CO

10d

About The Position

The Service Coordinator supports the Customer Center and serves the compressed air needs of the industrial sector. This role delivers exceptional customer service while efficiently coordinating service technicians to meet customer needs. The coordinator manages and communicates with customers, sales teams, and management while adhering to order-management and operational requirements. Cullum & Brown is an industrial equipment distributor and service company with locations in Kansas City and Springfield. It offers 24/7 emergency customer service for the brands it sells as well as other makes and models.

Requirements

High school diploma or GED.
At least 2 years of experience in a related field.
Strong organization, verbal and written communication, and follow-up skills, with the ability to manage many priorities and commitments in a fast-paced, highly visible environment.
Strong interpersonal skills and ability to follow standard processes, work autonomously, and recognize when to escalate issues.
Working knowledge of Microsoft Office software.
Proficiency using a handheld computer such as a smartphone or iPad.
Exceptional customer service skills, including proper phone etiquette.
Ability to regularly use hands and fingers, walk, stoop, and kneel; regularly lift or move up to 10 pounds and occasionally lift or move more than 40 pounds.

Nice To Haves

Associate’s or bachelor’s degree.
Knowledge of mechanical and electrical systems.
Salesforce experience.
Forklift certification; certification can be provided by the employer.

Responsibilities

Answer incoming service calls and schedule technicians for preventive maintenance and service repairs, maximizing technician operating efficiency and effectiveness.
Guide and develop service technicians as appropriate and assist with technical issue resolution.
Ensure timely and accurate invoicing.
Manage service inventory and rental fleets, including repair status and location.
Ensure environmental, health, and safety requirements and Operational Excellence standards are followed in the Customer Center; assist with audits.
Manage customer interactions to build loyalty and ensure satisfaction.
Generate and follow up on service quotes, and seek new business when possible.
File warranty claims and monitor their progress through completion.
Prepare repair quotes for customers by working with service technicians after each job.
Maintain flexibility to work overtime and weekends as business needs require.