Service Coordinator-Martin House

National Church Residences•Atlanta, GA

13d•Onsite

About The Position

National Church Residences is seeking a Service Coordinator for Martin House, a 153-unit senior apartment community in Atlanta, Georgia. The coordinator advocates for residents, organizes and coordinates programs and activities, connects residents with community resources, and provides customer service and support. The role is full-time, 40 hours per week, Monday through Friday between 8 a.m. and 5 p.m., at 3724 MLK Jr Dr. SW, Atlanta, GA 30331. The Service Coordinator works with residents and their families, community agencies, service providers, and internal colleagues. The position includes identifying resident needs, making referrals, developing a directory of local and state resources, arranging educational events, and helping residents access services such as housekeeping, meals, transportation, personal services, financial assistance, and counseling.

Requirements

Working knowledge of supportive services and local community resources.
Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Nice To Haves

Bachelor’s degree in social work or a related field preferred.
Two or more years of experience delivering social services to elderly and/or family populations preferred.

Responsibilities

Advocate for residents and demonstrate the ability to organize, solve problems, and deliver results.
Coordinate programs and activities for residents.
Serve as a liaison to community agencies, network with service providers, identify new services, and seek low-cost providers or negotiate discounts.
Engage residents to identify needs and make referrals to community agencies when appropriate.
Develop a resource directory listing state and/or local service providers.
Sponsor educational events on topics such as health care, agency support, life skills, and referral sources.
Provide customer service to residents, address concerns, and assist with basic needs.
Help residents acquire and use community services, including housekeeping, meals, transportation, personal services, financial assistance, day care, and counseling.
Monitor and document feedback or concerns from residents and their families, and relay that information as appropriate.
Manage internal and external relationships using appropriate communication and interpersonal skills.

Benefits

Medical and prescription coverage with three plan options.
Healthcare Flexible Spending Account or employer-funded Health Savings Account.
Fertility and family-building support, weight management, and chronic condition support.
Paid parental leave at 100% for four weeks.
Dental and vision coverage.
Company-provided life and accidental death and dismemberment insurance and disability coverage.
Voluntary life and accidental death and dismemberment insurance, accident insurance, hospital indemnity, critical illness coverage, and pet coverage.
Dependent care Flexible Spending Account with company match, and transportation and parking Flexible Spending Accounts.
Well-being programs, including an enhanced employee assistance program, tobacco cessation, and up to $1,000 per year in rewards and reimbursements through Well-Being Your Way.
Retirement program with immediate company funding starting at 3%, increasing up to 5% over time, plus an additional company match up to 5% when employees contribute.
Tuition expense reimbursement.
Paid time off and nine paid holidays.