Service Coordinator - Windham House

NHE, Inc.•Aiken, SC

1d•Onsite

About The Position

The Resident Service Coordinator proactively educates residents and connects them with referrals and services, particularly frail and at-risk residents living in affordable or HUD-subsidized housing. The role empowers residents to live independently and exercise self-determination, helping them access federal, state, and community-based services that support aging in place. The coordinator serves as a liaison among residents, the community, and service providers, building effective professional relationships and delivering strong customer and social-service support. The coordinator conducts comprehensive non-clinical assessments of residents’ wellness and social needs; helps residents identify, access, and coordinate services; and monitors service receipt and follow-through, including communication with providers. The role also develops and arranges educational and preventive health programs, maintains a local resource directory, and sustains partnerships with community stakeholders. The position requires independent work, critical thinking, autonomy, and adherence to HUD requirements and the organization’s quality-assurance practices. This position is based at Windham House in Aiken, South Carolina, and is 32 hours per week. The coordinator reports to a Regional Supervisor and follows Quality Assurance guidance under the direction of the department Director. Local travel and attendance at annual conferences are required; some conferences may involve air travel. Reliable transportation and a valid driver’s license are required, and local offsite community networking is not reimbursed.

Requirements

Bachelor’s degree in a social-service-related field, or work experience meeting HUD requirements.
Knowledge of and training in services for older adults and people with disabilities.
Knowledge of referral processes.
Demonstrated working knowledge of local services for older adults and people with disabilities.
Two or three years of social-service delivery experience.
Ability to communicate information effectively with residents, customers, and team members verbally and in writing.
Ability to perform basic mathematical calculations, including percentages, discounts, and interest.
Ability to follow written and verbal instructions, solve routine problems, exercise sound judgment, and uphold professional and ethical standards.
Ability to read and interpret safety, operating, maintenance, and procedural documents; prepare routine reports and correspondence; apply basic mathematical calculations and algebra concepts; and solve practical problems in standardized situations.
Ability to work independently and demonstrate critical thinking and autonomy.
Valid driver’s license and reliable transportation; local offsite community networking is required and is not reimbursed.
Ability to meet the physical demands of the role, including prolonged sitting, frequent hand and wrist use, and occasional standing, walking, bending, reaching, stair climbing, and lifting up to 25 pounds; ability to work at a computer and review data. Reasonable accommodations may be provided.

Nice To Haves

Direct experience working with older adults or people with disabilities.
Training in cultural competency.
Bilingual skills.

Responsibilities

Conduct comprehensive, non-clinical assessments of residents’ wellness and social needs.
Help residents identify, access, and coordinate services, including personal care services.
Monitor services provided, follow up with service providers, and encourage resident engagement and participation in care and service management.
Develop and arrange educational and preventive health programs and services for residents.
Develop and sustain partnerships with the Area Agency on Aging, Aging & Disability Resource Connection, community-based supportive service providers, and other community stakeholders where available.
Maintain an up-to-date directory of local service providers.
Communicate and provide customer service professionally within the property management team; maintain strong partnerships with property management.
Manage and maintain daily online time-card entries.
Attend monthly department meetings.
Use the online documentation program and document resident case-management services daily.
Navigate local, state, and federal benefits and entitlements.
Meet HUD continuing-education and training requirements, and adhere to Quality Assurance guidelines, recommendations, reporting requirements, and established standards of practice.
Travel locally and attend annual conferences, some of which may require air travel.
Perform additional duties related to the service coordination unit as assigned by a supervisor.
Adhere to and acknowledge the NHE Employee Handbook, HUD’s Service Coordinators in Multifamily Housing Program Resource Guide, NHE Quality Assurance Documentation Reference Guide, and NHE Resident Service Coordination Policy and Procedure Manual.