Service Coordinator

Talent Team•Escondido, CA

3d•Onsite

About The Position

The Solar Service Coordinator role is responsible for overseeing residential solar and electrical service requests from both Baker and Non-Baker customers. Key responsibilities include diagnosing customer concerns, collaborating with manufacturers as required, preparing accurate scopes of work for system repairs, and coordinating repair schedules via phone and email communication with homeowners.

Requirements

Professional phone etiquette with a confident, friendly voice
Proven excellent verbal and written communication skills
Experience in Microsoft Office software products
Self-motivated with the ability to multitask and work effectively within a fast-paced environment.
Demonstrated ability to work independently and collaborate well across teams.
Knowledge of residential solar PV systems, inverters, monitoring platforms, and related electrical components
Strong troubleshooting and root cause analysis skills, including production performance review and warranty/OEM processes
Experience with service ticketing systems, CRM platforms, and KPI tracking/reporting
Knowledge of materials intake, work order routing, and service workflow coordination
Understanding of EV charger installations, electrical codes, safety standards, and regulatory compliance
Process improvement and operational efficiency optimization
Clear and confident communication (verbal and written)
Customer-focused mindset with the ability to balance business impact and service quality
Organizational and prioritization skills in a fast-paced environment
Analytical thinking with data-driven decision-making
Adaptability in a dynamic, growing service environment
Collaborative approach across departments
Continuous improvement mindset

Nice To Haves

Preferred industry experience in project coordination, project management, or a related role with basic knowledge of Solar PV System components and operation.

Responsibilities

Answer the service line and promptly create service cases while attempting to resolve customer issues remotely.
Maintain and manage daily callback schedules.
Process required service documentation, including Return Merchandise Authorizations (RMA).
Troubleshoot solar system concerns by phone and accurately assesses customer needs.
Determine and manage next repair steps in accordance with established company processes when issues cannot be resolved remotely.
Discuss electrical needs and customer requests, including EV circuits and service upgrades, as needed.
Document all relevant information to support the field service team in completing follow‑up work.
Schedule field technicians for service-related work.
Schedule repairs, including electrical work, for assigned service cases.
Oversee assigned and open service cases from initiation through resolution.
Ensure timely and high‑quality service delivery.
Serve as the primary point of contact for homeowners with open service cases.
Perform additional duties as assigned by management and as operational needs require.
Support other departments as needed.
Perform other related duties as assigned.