Service Coordinator

Abode • San Francisco, CA

7h • $29 - $32 • Onsite

About The Position

The Service Coordinator provides housing services to individuals experiencing homelessness, helping increase housing stability through counseling, referrals to financial and credit counseling and legal services, and individualized housing plans that outline a path to permanent stability after financial assistance. The role coordinates supportive services to connect participants with the resources they need.

The coordinator works with participants, landlords, social-service partners, and internal and external program teams. Services may include housing retention support, crisis intervention, rehabilitation, income and benefits assistance, employment services, physical and mental health care, substance recovery, and family involvement. The coordinator also completes needs assessments and service plans, maintains client records, documents services using BIRP format, and meets with households as frequently as needed, in the community or at home.

Requirements

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or a related field, or equivalent field experience.
• Two years of case management experience providing services to homeless or low-income individuals and/or families.
• Ability to use a personal vehicle to transport participants when required.
• Valid California Driver’s License, current auto insurance, and a clean DMV record.
• Flexible schedule to work evenings and weekends as needed.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Provide comprehensive housing services to participants, which may include working directly with landlords.
• Coordinate with social-service partners that refer participants and provide services.
• Coordinate services to ensure participants receive essential support that improves health and housing outcomes.
• Help residents retain housing and increase independence and self-sufficiency by linking them to appropriate community services, including crisis intervention, rehabilitation, income support and benefits, employment assistance, physical and mental health care, substance recovery, and family involvement.
• Refer participants for further assessment or treatment for concerns such as developmental or learning disabilities, behavioral or health care needs, school readiness, and exposure to substance abuse or family violence.
• Create and maintain an individual service plan and needs assessment for each household.
• Meet with households in person in the community or at home as frequently as needed.
• Attend program meetings with internal and external partners to coordinate services and ensure quality.
• Maintain client files and required documentation.
• Communicate regularly with team members to improve systems, solve problems, share resources, and coordinate work.
• Document services in a timely manner using BIRP format.
• Attend staff meetings and other agency functions as needed.
• Perform other duties as assigned.
• Drive and transport participants when required.

Benefits

• 19 days of paid time off per year, increasing with tenure.
• 12 paid holidays per year.
• Medical, dental, and vision coverage options for employees at 100% coverage.
• Employer-subsidized dependent health care options.
• Employee Assistance Program offering legal and financial services.
• Mental health care service through Teledoc.
• Flexible Spending Account options for commuter, health care, and dependent care expenses.
• 403(b) retirement plan with employer match and contribution programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level