Service Coordinator
About The Position
Join the team at Handi Medical Supply and Enrich the Lives of others in this rewarding role! We are seeking a motivated, energetic individual to join our team as a Service Coordinator at our Mankato location, working with the team that provides service, delivery and repairs of medical equipment such as wheelchairs, hospital beds, lift chairs and patient lifts. Our Mission is to Enrich Lives by: Serving our customers with integrity and compassion Delivering outstanding customer experiences Appreciating and acknowledging each other's contributions to excellence Showing respect to all
Requirements
- Education or experience equivalent to a high school diploma
- Two years related experience including customer service experience
- Strong communication skills including all communication types-email, text, phone, face-to-face
- General computer knowledge and ability to type 35 wpm
- Unrelenting commitment to success
Nice To Haves
- Durable medical equipment and/or healthcare experience is a plus
- Bi-lingual a plus
Responsibilities
- Providing knowledgeable answers to questions about assessments, service and repair needs to our customers
- Advising customers and troubleshooting service issues over the phone and schedules appropriate service appointments
- Ensuring proper verbal/written authorization and documentation for medical treatment from appropriate sources
- Communicating with referral sources, customers, vendors and team regarding repairs and deliveries
- Providing world class customer experiences
Benefits
- health
- dental
- vision
- 401K plus match
- incentive program
- life insurance
- paid time off
- paid holidays
- volunteer pay
- long and short-term disability
- free parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
