Service Coordinator (Pacific Time Zone)

Jacuzzi Group

9d•Remote

About The Position

The Jacuzzi Group, founded in 1956, is a premier manufacturer of functional products for the home and outdoor space, operating in over 60 countries. Jacuzzi Bath Remodel, the fastest-growing business unit, is seeking a Service Coordinator to join their National Service & Training team. This role is responsible for managing daily service and installation operations, driving customer satisfaction through strong customer relations, high-quality service, efficient scheduling, organization, and problem-solving. The ideal candidate will have experience with service/repair scheduling.

Requirements

5+ years of HVAC/Plumbing/Service Dispatching experience.
Proficient in CRM software (Salesforce).
Able to effectively relate and communicate with all levels of employees and customers.
Must be dependable - must demonstrate thorough follow-up and responsiveness.
Must demonstrate the ability to prioritize various tasks effectively and adapt seamlessly to evolving circumstances.
Must possess the ability to remain calm and composed while effectively communicating with customers.

Nice To Haves

Experience with Service/Repair scheduling is highly preferred.

Responsibilities

Address customer complaints and service-related issues promptly with a commitment to maintaining positive customer relations in a professional manner.
Possess a comprehensive understanding of all facets of installation.
Schedule and coordinate service calls of all natures which would include plumbing (cartridges, showers heads, handhelds). May also include flooring repair, wall repair, minor drywall repairs.
Manage the schedules of Service Technicians across the nation.
Create work orders for materials needed and work to be completed.
Maintain effective communication with the Senior Services Manager, Senior Production Manager and Service Technicians for various Jacuzzi Bath Remodel locations.
Ensure that data and notes are consistently updated in the scheduling software.
Upload service tickets and photos into CRM (Salesforce).
Coordinate and schedule subcontractors if necessary.
Take escalated customer calls and coordinate with management for resolution.
Other duties as assigned.