Service Coordinator

USG Corporation•Woodbridge Township, NJ

3d•$25 - $34•Onsite

About The Position

The Service Coordinator is responsible for securing all paperwork related to the drill and receipts. Once receipts are received, the information will be recorded in the rail tracking log. Daily updates for the White Board (W/B) Railcar tracking must be completed. Tender overnight shipments and process RTR shipments in Oracle. Address items lacking information and resolve shipment holds, including delivery time and weight issues. Process overnight tickets for the house carrier and outside carriers. Manage and update Pulse Point data regarding shipments, back orders, and shortages as needed. Tender and print overnight shipments. Perform daily counts of 5-gallon empty pails when the Service Planner is unavailable or on vacation, including processing weekly PO's. Process correction notices after signed Proof of Delivery (POD) has been verified. Perform cycle counts of finished goods materials when directed by Shared Services, covering the Port Reading Plant and Kenco warehouse. Investigate potential shipping errors for root cause analysis and provide corrective action solutions. Review back orders, process customer orders and transfers. Review inventory discrepancies and investigate material transactions in Oracle. Process Latex and Perlite PO's for the upcoming week once the production schedule has been confirmed. Prioritize emails from the Order Center to ensure prompt response times. Monitor bulk raw materials for accuracy and communicate discrepancies and potential issues. Process all raw material PO's for high-touch bulk items. Maintain daily communication with IB raw material carriers. Ensure constant communication with the Production Department. Conduct daily rail car trace investigations. Manually complete accurate bin level information. Communicate with vendors for all raw material needs.

Requirements

Strong analytical and decision-making skills.
Strong troubleshooting skills.
Clear and concise written and verbal communication skills.
Ability to interact effectively with internal and external employees, as well as all parties doing business with the plant.
Demonstrated accuracy and attention to detail.
Proficient in computer literacy and ability to learn new operating systems, especially in Excel.
2–3 years of experience with Oracle systems.

Responsibilities

Securing all paperwork related to the drill and receipts.
Recording information from receipts in the rail tracking log.
Completing daily updates for the White Board (W/B) Railcar tracking.
Tendering overnight shipments and processing RTR shipments in Oracle.
Addressing items lacking information and resolving shipment holds, including delivery time and weight issues.
Processing overnight tickets for the house carrier and outside carriers.
Managing and updating Pulse Point data regarding shipments, back orders, and shortages.
Tendering and printing overnight shipments.
Performing daily counts of 5-gallon empty pails when the Service Planner is unavailable or on vacation, including processing weekly PO's.
Processing correction notices after signed Proof of Delivery (POD) has been verified.
Performing cycle counts of finished goods materials when directed by Shared Services, covering the Port Reading Plant and Kenco warehouse.
Investigating potential shipping errors for root cause analysis and providing corrective action solutions.
Reviewing back orders and processing customer orders and transfers.
Reviewing inventory discrepancies and investigating material transactions in Oracle.
Processing Latex and Perlite PO's for the upcoming week once the production schedule has been confirmed.
Prioritizing emails from the Order Center to ensure prompt response times.
Monitoring bulk raw materials for accuracy and communicating discrepancies and potential issues.
Processing all raw material PO's for high-touch bulk items.
Maintaining daily communication with IB raw material carriers.
Ensuring constant communication with the Production Department.
Conducting daily rail car trace investigations.
Manually completing accurate bin level information.
Communicating with vendors for all raw material needs.