Service Coordinator
About The Position
Welch Equipment Company is the premier provider of material handling solutions and represents equipment from the world's #1 manufacturers. Our culture of continuous improvement, or Kaizen, is embedded throughout the organization and is only one of the many “tools” to our success in supporting our employees. Our core values are: Customer Commitment, Integrity & Accountability, Act with Urgency, Respect & Teamwork. Our goal is to provide our employees with the tools needed to build a successful career, not just a job. We provide top notch support for our technicians in the form of manufacturer training, tech support, field service supervisors, on the job training in a controlled environment, cutting-edge technology and leaders trained to support. We are seeking employees who are ready to join a culture of continuous improvement, positive attitude, and servant leadership. If that’s you come build your career with us at Welch Equipment Company and let’s continue to set the standard!
Requirements
- Possess a High School diploma or General Education Degree (GED) required
- Proficient in Microsoft Suite (Outlook, Excel, and Word)
- Very organized
- Ability to multi-task
- Work with minimal supervision
- Problem solving self-starter
- Attention to detail
- Excellent written and verbal communication skills
- Must be customer focused both internally and externally
- Possess excellent time management skills
- Must be flexible and able to adapt to varying workloads and environments
Responsibilities
- Service coordinators are responsible for their assigned technician team
- Maintain a Work In Process (WIP) according to company policies and expectations.
- Monitor, collect, and input all technicians worked time daily.
- Spot-check technicians' timecards against GPS for accuracy and to make sure that all technicians are following company policies.
- Effectively communicate and coordinate with internal teams including technicians, parts, accounting, etc
- Answer all overflow of incoming service calls. Collecting the necessary information on those service calls for proper dispatching.
- Ability to work in a constant state of alertness and safe manner
- Additional duties as assigned
Benefits
- Medical, Dental, Vision
- STD, LTD, and Life insurance
- Accrued Paid Sick Leave and Vacation
- 401(k) match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
