Service Coordinator

Pengate Handling Systems, Inc. • Manchester Township, PA

4d • Onsite

About The Position

As the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity. Pengate Handling Systems is hiring a Service Coordinator (Dispatcher) to join our team! This individual will be Responsible for receiving incoming service calls from customers, interacting/scheduling with service technicians, preparing customer proposals, facilitating service billing and the distribution of service-related information between customers, technicians and other departments as needed.

Requirements

• High School Diploma or equivalent
• Minimum 2 years' experience in customer service
• Verbal and written communication skills.
• Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs

Nice To Haves

• Billing experience preferred

Responsibilities

• Receive service calls from customers.
• Process work orders utilizing the current business management system.
• Maintain and schedule Planned Maintenance agreements.
• Handle special billing needs for customers.
• Maintain an accurate database.
• Provides support for technicians to obtain maximum efficiency.
• Process warranty claims.
• Track technicians time weekly through reports and verify that all time was billed.
• Receive, review, and challenge paperwork.
• Complete installation reports for all new equipment.
• Issue purchase order numbers to vendors as needed.
• Support policies and procedures of the computer system and the company.
• Order and follow up on parts issues for technicians.
• Coordinate service with subcontractors at customer location.
• Arrange freight for service and support equipment and materials.
• Prepare customer quotes needed from field service technicians.
• Additional duties as required or assigned.

Benefits

• Generous PTO and 8 paid holidays
• 401(k) w/ match
• Comprehensive medical benefits, dental plans, and vision coverage
• Opportunities for advancement and ongoing professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED