Service Coordinator

Envera Systems

About The Position

Envera Systems is a leading provider of smart community security and access control solutions, offering cloud-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual gate services, and access control to support communities nationwide. With a growing, multi-state presence, Envera is committed to innovation, operational excellence, and delivering exceptional customer experiences through a collaborative, hands-on team. The Service Coordinator is responsible for managing the daily workload of work orders through planning and coordination of labor, parts and material, tools and equipment. We are looking for a talented and hardworking individual to become a key member of a cross functional team whose primary responsibility is to foster positive experiences for our existing customer base via prompt, efficient and courteous handling of all service calls and repair requests.

Requirements

High School Diploma; Associates Degree a plus
Route Planning experience in a service technician environment
Minimum 3 years' experience in a related position or field
Excellent verbal and written communication skills
Proficient in Microsoft Office Suite and other web-based applications
Strong attention to detail
Ability to work independently with minimal supervision
Highly organized with strong prioritization and time management skills
Comfortable working in a fast-paced environment with shifting priorities
Efficient and deadline-driven while maintaining a high level of accuracy and attention to detail

Nice To Haves

Familiarity with CCTV, access control, and intrusion detection systems is a plus.
Experience with service management and tracking software is preferred

Responsibilities

Ensure timely and efficient scheduling of technician routes
Create Work Orders for technicians based on phone calls from clients, internal and external emails and Salesforce Cases
Review and close Work Orders in accordance with internal expectations and guidelines
Field phone calls and emails in an efficient, professional and courteous manner; adhering to internal Operational Level Agreements
Reconcile monthly inventory
Review invoices for proper cost and labor allocations
Order, fulfill and ship security credentials
Develop, track and report departmental metrics
Prepare quotes/proposals for major repair projects as appropriate
Process/approve invoices from sub-contractors
Serve on cross-departmental teams and committees as assigned
Perform special projects and other duties as assigned
Plan and schedule preventative maintenance and RMA (Return Merchandise Authorization) work based on volume and available resources
Ensure technician End-of-Call reports are completed and submitted promptly. Provide follow-up with technicians as needed
Coordinate equipment needs with the Warehouse Manager based on technician truck inventory