Service Coordinator

Vertical Mechanical Group Inc • Sterling, VA

3d

About The Position

At Vertical Mechanical Group (VMG), we are always seeking talented individuals to join our growing team. Our commitment to exceptional customer service and innovative solutions drives our success and fuels continuous expansion. We're excited to offer opportunities for motivated professionals who are ready to elevate their careers. When you join VMG, you become part of a close-knit, supportive team that values both its employees and clients. Here, your growth powers our success.

AMSI Services, a division of VMG, is seeking an organized and detail-oriented Service Coordinator to support our fast-paced service operations team.

This role is critical to ensuring efficient scheduling, clear communication, and seamless coordination between customers and field technicians. You will play a key role in keeping service operations running smoothly while delivering a high level of customer service.

Requirements

• 2+ years of experience in service coordination, dispatch, or administrative support
• Experience in HVAC, mechanical, or construction service environment preferred
• Familiarity with ServiceTitan or similar dispatching software is a plus
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent communication and customer service skills
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Ability to stay organized and calm under pressure

Nice To Haves

• A strong communicator who keeps both customers and technicians informed
• Highly organized with the ability to manage multiple priorities
• Team-oriented and proactive
• Detail-driven with strong follow-through

Responsibilities

• Schedule and coordinate HVAC service calls with customers and field technicians
• Dispatch technicians based on skillset, location, and priority
• Communicate with customers to confirm appointments, provide updates, and ensure satisfaction
• Maintain an accurate and up-to-date service schedule
• Create, review, and close out work orders and service tickets
• Order and track parts required for service jobs
• Track open service calls and follow up to ensure timely completion
• Support billing by ensuring work orders are complete and accurate
• Assist with warranty tracking and maintenance contract coordination
• Serve as a liaison between field teams, customers, and internal departments
• Maintain accurate records in ServiceTitan or similar systems

Benefits

• Competitive compensation based on experience
• Comprehensive benefits package (medical, dental, vision, 401k, etc.)
• Paid time off and company holidays
• Opportunities for career growth and development
• A collaborative, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees