Service Coordinator - HVAC & Plumbing
Molo Petroleum LLC•Dubuque, IA
•Onsite
About The Position
We are seeking a highly organized Service Coordinator to join our team. You will act as the critical link between our customers and field technicians. This role handles all daily dispatching, customer scheduling, billing processes, and purchase orders.
Requirements
- Minimum 2 years in dispatching, scheduling, or service coordination (HVAC/Plumbing industry preferred).
- Proven experience handling invoicing, billing workflows, and purchase orders.
- Proficiency with dispatch software (e.g., ServiceTitan, Housecall Pro) is a major plus.
- Exceptional verbal and written communication skills.
- Ability to handle high call volumes and manage shifting priorities calmly.
Responsibilities
- Route and schedule HVAC and plumbing technicians efficiently.
- Answer incoming calls, assess customer needs, and book appointments.
- Generate customer invoices and process payments accurately.
- Create, track, and reconcile POs for parts and materials.
- Maintain accurate customer records and technician logs in our software system.
- Update technicians on schedule changes and part availabilities throughout the day.
Benefits
- Health, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) matching program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
