Service Dispatcher – HVAC/Plumbing

Vertical Mechanical Group•Sterling, VA

1d•Onsite

About The Position

Vertical Mechanical Group (VMG) is seeking a Service Dispatcher – HVAC/Plumbing to join their growing team. VMG is an industry leader with expertise in both HVAC and Plumbing, formed by the merger of Anderson Mechanical Services, Inc and Inspiration Plumbing Company. They provide award-winning expertise for new construction, improvements, renovations, upfits, design-build, and installations in the commercial space. The Service Dispatcher will provide direct support to the Services Department, playing a key role in coordinating and dispatching service technicians to various service calls and maintenance projects. This role is crucial for ensuring timely customer response, strategic use of manpower, and maintaining attention to detail.

Requirements

2+ years of experience in Dispatch or Service coordination for HVAC, Plumbing, or Mechanical companies.
Familiar with HVAC and Plumbing systems or operations.
Highly Organized and Attention to Detail.
Ability to communicate and build relationships.
Excellent time management skills with the ability to meet deadlines.
Experience working with software such as Microsoft Word and Microsoft Excel.

Nice To Haves

Experience working with Procore or ServiceTrade/Titan is a considered a plus.

Responsibilities

Coordinating and dispatching service technicians to various service calls and maintenance projects.
Ensuring a timely response to customer requests.
Strategic use of manpower.
Attention to detail.