Service Coordinator

Naylor Building Partnerships•Oakville, ON

9d•CA$50,000 - CA$65,000•Onsite

About The Position

Naylor is seeking a Service Coordinator to support their Oakville office. This role involves managing customer inquiries, dispatching technicians, maintaining work schedules, coordinating after-hours work, and providing administrative support using work order systems. The ideal candidate will possess strong communication and organizational skills and thrive in a busy office environment.

Requirements

Previous work experience answering phones in a busy office environment is an asset
Strong preference given to candidates with experience dispatching technicians in the skilled trades (plumbing, electrical, hvac)
Excellent communication, organizational, and problem-solving skills
Strong interpersonal and customer service skills
Professional phone manner
Proficiency with MS office specifically, Microsoft Excel, Word and Outlook
Strong attention to detail and the ability to multitask
Proficiency with computers
Willingness to take on other duties as needed

Nice To Haves

Bachelor's Degree or College Diploma preferred

Responsibilities

Handling internal and external customer inquiries both by telephone and email.
Dispatching field technicians to various service calls according to priority levels, technician availability and skill set.
Maintaining a schedule of work to be performed, monitoring open tickets/work progress and informing managers of issues.
Coordinating after hours work to be done, schedule and follow-up with technicians regarding work to be performed.
Providing administrative support as required (accessing work orders through work order systems, document processing)