Service Coordinator

Sentinel Dock & Door Solutions•Toronto, ON

9d•CA$55,000 - CA$60,000•Onsite

About The Position

Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services. Nex Industrial, part of the Sentinel group, is looking for a Service Coordinator to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.

Requirements

Strong organizational skills with the ability to prioritize effectively
Excellent verbal and written communication skills
Professional phone etiquette and customer service experience
Proficiency with customer portals, data entry, and service management systems
High attention to detail and accuracy
Ability to work efficiently in a fast‑paced environment

Responsibilities

Coordinate and schedule service calls, preventive maintenance visits, emergency repairs, and warranty work.
Dispatch technicians efficiently based on location, skill set, workload, and customer requirements.
Serve as a primary point of contact for customers regarding service requests, scheduling, work status, and follow-up communications.
Ensure customer concerns are addressed promptly and professionally to maintain high levels of customer satisfaction.
Create, update, and maintain accurate service work orders, technician notes, equipment records, and customer files.
Ensure all service documentation is complete and submitted in a timely manner for invoicing and reporting purposes.
Support field technicians by coordinating parts availability, equipment requirements, site access information, and scheduling adjustments.
Monitor technician productivity and assist in resolving scheduling conflicts or operational issues.
Track open service calls, quoted repairs, preventive maintenance opportunities, and outstanding work to maximize revenue generation.
Identify scheduling efficiencies, improve workflow processes, and help ensure service work is completed, billed, and closed promptly.