SERVICE COORDINATOR

STASIS DRILLING SOLUTIONS•Houston, TX

12h•Onsite

About The Position

The Service Coordinator will play a critical role in coordinating the deployment of our field service technicians to various job sites, ensuring timely response to client requests, and maintaining efficient communication channels between field personnel and management.

Requirements

High school diploma or equivalent; Associate or Bachelor’s degree preferred.
Proven experience in dispatching, scheduling, or logistics coordination, preferably in the oil and gas industry.
Proficiency in using computer systems (Excel, Word, Visio), and software applications (ERP, QMS, HRIS, and HSE programs).
Knowledge of oilfield operations, equipment, and terminology is desirable.
Ability to remain calm under pressure and make quick, well-informed decisions to address unforeseen challenges or changes in plans.
Strong organizational skills with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
Excellent communication skills, both verbal and written, with the ability to convey information clearly and concisely.

Responsibilities

Communicate with clients for scheduling of equipment and personnel.
Coordinate with field service technicians to schedule and them to appropriate job sites.
Ensure that technicians are equipped with necessary tools, equipment, and materials for each assignment.
Monitor the progress of ongoing jobs and make necessary adjustments to schedules as needed.
Keep job reports up to date.
Create jobs with required information in the ERP system.
Keep track of tech’s time off and availability.
Communicate with facility manager on upcoming jobs and equipment needs.
Scheduling logistics of equipment to and from location.
Conduct HSE rig site audits on active rigs.
Perform field site performance evaluations on MPD techs.
Report and escalate if required all NPT incidents to senior management.
Serve as the primary point of contact between field personnel, clients, and management.
Provide regular updates to clients regarding the status of service requests and estimated arrival times of technicians.
Relay important information, instructions, and changes in schedules to field technicians promptly.
Facilitate effective communication and collaboration among team members to enhance overall efficiency and productivity.
Coordinate the allocation of resources, including manpower and equipment, to maximize operational efficiency.
Identify opportunities to streamline processes and improve resource utilization to meet service objectives.
Maintain accurate records of service requests, dispatch activities, and job status updates.
Generate reports on service performance, response times, and resource utilization.
Assist in the preparation of field invoices and job folder creation.
Audit DDR’s and DT daily for discrepancies.