Gabberts Service Coordinator

HOM FURNITURE•Bloomington, MN

2h•$18 - $20•Onsite

About The Position

Gabberts Design Studio and Fine Furniture is known for our reputation for design, quality products, and customer service. The legacy continues as we are looking for an energetic, detail oriented, customer focused Customer Service Coordinator to deliver superior service to our customers for years to come. This full-time position offers a consistent schedule located in our beautiful Bloomington location.

Requirements

Must be working towards or have a high school diploma or GED.
One year of related customer service experience.
Must be able to communicate effectively both verbally and in writing.

Responsibilities

Provide a high level of customer service to our customers while navigating through a variety of service issues.
Build a heightened customer experience by building relationships with our customers while working through the issue at hand.
Actively problem solve with sales staff, vendors, delivery and operations staff and then take the necessary actions to resolve on the customers behalf.
Actively work service order reports to ensure efficient and effective communication to vendors and customers to prevent aged service orders.
Keep up to date with vendors and product knowledge.
Schedule deliveries, pick-ups, and service technician appointments.
Look up customer accounts, provide detailed notes, and communicate accurate and precise information
Effectively navigate internal inventory and purchase order screens
Provide support for delivery personnel and in home service technicians
Work and communicate cross functionally on improvements to current systems, policies, and procedures to enhance customer experience
Have the ability to multi-task in a fast paced working environment
Complete all other work or projects as assigned by management
Represent all of the HOM Core Values on a consistent basis.